What should be done if a client reports sensitivity during nail application?

When a client reports sensitivity during a nail application, the most appropriate response is to stop the service immediately and assess the situation. This approach prioritizes the client's safety and comfort, allowing the nail technician to evaluate the cause of the sensitivity. It could be due to an allergic reaction, an irritation from a product, or technical issues with the application process itself.

By pausing the service, the technician can ask the client questions about the discomfort and examine their nails for any visible signs of irritation or damage. This not only helps in addressing the immediate issue but also enables the technician to provide tailored recommendations or adjustments if needed. More importantly, it fosters a trusting relationship with clients, showing that their well-being is the priority.

Continuing with the service despite reported sensitivity could escalate the problem, potentially leading to greater discomfort, injury, or an adverse reaction. Changing the product or applying soothing lotion without assessing the situation first could overlook a more serious underlying issue and may not provide an effective solution.